JOGOWEAR ships Australia wide.
We hold no liability if the postal address is incorrect.
Please allow up to 48-72 hours from date of purchase for us to send your parcel out.
Once your order is dispatched you will receive a tracking email which will then take the approximate following working days:
Standard Metro over $150
3-10 business days
Standard Metro under $150
3-10 business days
1-3 business days
We offer a 30 day money-back guarantee on FULL PRICED ITEMS. Returns must be in new, unworn condition with tags, in the state you received them in order to qualify for a full refund. In addition:
- Return postage will be at the customer’s expense.
- We reserve the right to refuse worn or damaged merchandise
- The refund will be processed via the original method of payment.
If you receive an incorrect or faulty item, please email email@example.com with relevant info ASAP so we can help! We will send out the correct item as soon as we receive the incorrect item.
Guarantees for Customers:
You have statutory rights under Australian Consumer Law that are not limited by our change-of-mind policy or any other return policy, statement, or comment we may make. If a consumer guarantee is not fulfilled, for example, if a product is not of acceptable quality, is not fit for its purpose, or varies from its description or sample, you may be eligible for a refund, exchange, or compensation for any decrease in the product's value (if you keep it).
Further information about the consumer guarantees is provided here (which includes details about the consumer guarantees)
You must return the goods to us and submit evidence of purchase to lodge a claim under the consumer guarantees. We anticipate that the documentation you submit will include a precise reference to the item to which your claim pertains or the specific price paid for the item. Please email firstname.lastname@example.org if you wish to lodge a claim under the consumer guarantee provisions under Australian Consumer Law.